Renewals adviser - hybrid or remote

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.

 

Why work at Howden?

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

 

Howden Life & Health are an award-winning* specialist life and health broker.

Here at Howden, we pride ourselves on doing the heavy lifting. As an insurance broker, we work with a selected panel of insurers, making comparing multiple policies simple and easy. We provide a personalised service, focussed on getting to know you exactly what you want from your insurance cover. We understand that each life or health policy needs to be individual and that’s why we pride ourselves on the personalised service. We are focussed in getting to know you and finding out exactly what you want from your insurance. We take pride in offering an unrivalled service to our clients and partners. Our continued growth has created several opportunities within our retentions Team. This is a fantastic opportunity for a someone who is results driven, proactive and passionate to help and retain our clients. We offer full training and a structured career pathway to allow you to learn all about us, our products and ways of working.

 

Benefits

• Competitive basic salary of £25,000 - £27,000 (DOE). Also, there is a bonus scheme to reward personal achievement. Uncapped earning potential, average potential earnings of £400 - £600 per month.
• Annual Wellbeing Schedule – On-site Health Checks, Reflexology and Dietician
• Gloucester Business Park where we are based offers a fresh modern space with fantastic facilities on the doorstep, easily accessed by public transport and with plenty of on-site car parking available too.
• Clear career progression structure
• Pension scheme
• Death in Service Life Insurance
• Income Protection
• Hybrid working – option to work from home 3 days per week
• For fully Fully remote based role – 1^st week of training required to take place at Gloucester Office. Travel, accommodation and meals costs covered by the company – there may be the rare occasion where you will need to attend the Gloucester office during your employment, again the company will reimburse travel costs if required.
• 23 days holiday, rising to 25 with service (plus public holidays)
• Enhanced maternity, paternity and adoption pay
• Enhanced sick pay
• Discounted gym membership, retail discounts scheme and childcare vouchers
• Health Cash Plan - included but not limited to Dental and optical cover, Online GP, Counselling sessions and much more
• Flexible Benefits
• Long service rewards
• Paid for qualifications - £1,000 gross annual salary increase when you have completed your Cert CII Qualification
• Team building events

 

Requirements

• Drive and motivation to hit targets
• Ability to accurately identify own performance levels and proactively implement strategies to correct any underperformance
• First class sales and customer service skills
• Persuasive communicator with the ability to listen to, assess client’s needs and translate into business opportunities
• Flexibility adaptability and the ability to work well under pressure
• Excellent organisation and prioritisation skills and the ability to manage own workload

 

Responsibilities

• Research and communicate up to date policy renewal information ensuring all clients receive the most appropriate advice and service relating to their insurance needs
• Retain existing business at policy renewal either with existing insurer or alternative
• Contact clients who have cancelled a policy or are in default and look to resolve any issues for them to keep their policy or convert into new sales
• Respond to queries from both clients and insurers in a pro-active manner
• Identify and respond to all up-sell and cross-sell opportunities
• Learn and retain detailed product knowledge
• Champion and drive a strong culture of compliance and regulatory principles such as Treating Customers Fairly (TCF)
• Take responsibility for own personal development in terms of understanding the business, regulation and the insurance industry, acting in accordance with current regulatory procedures, keeping up to date with any changes and sharing this knowledge with colleagues

 

What do we offer in return?

A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.

And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.

 

Diversity and Inclusion

At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other, in the small everyday moments and the bigger challenges
• We are determined to make a positive difference, at work and beyond
• We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

 

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

 

Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.